Customer Contact Team Leader – OCL

Oldham Community Leisure Limited (OCLL) is looking for a Customer
Contact Team Leader to oversee and manage the Customer Contact Team
within OCLL.

The closing date for applications is Friday, 23rd
of January 2015.

The Customer Contact Team are the interface between OCLL
and the customer, acting as a company’s first point of contact and
advising the customer on a product or service.

The role will be to drive performance and behaviour of the team to ensure
that each customer gets the best possible level of service and to maintain
a high performance culture, whilst setting a professional tone and manner
within their team through leading by example and being open, honest and
clear in all communications.

The successful applicant should have the
ability to motivate, develop and influence the Customer Contact Team,
with a “can do” attitude and also ensure that the customer experience is a
positive one. Individuals should have previous experience of managing a
team in line with customer service.

The successful applicant should hold an NVQ Level 2 in a related area,
plus have excellent customer care, communication skills and work with
enthusiasm and a “can do” attitude.

The Customer Contact Team will work on a rota system, which will cover
a range of hours including evenings and weekends. The Customer Contact
Team Leader will be expected to work a share of the rota, including
unsocial hours.

The Customer Contact Team Leader role is 40 hours per
week and the rate of pay for the role is Band 7, points 20 – 22, which
equates to £20,250 per annum and will rise incrementally to £21,501.

This is a consolidated rate of pay and covers all hours worked.
Application forms are available from Louise McGreal by email to
Louise Mc Greal at ocl.

OCL is an equal opportunities employer and welcomes
applications from all.